Contact Center Solutions
We deliver an exceptional customer experience using Intellicon contact center software.
Salient Features of our Contact Center Solutions
- Omni Channel
- Real-Time Dashboard
- CTI & 3rd Party Integration
- Drag & Drop & IVR Builder
- Help Desk Automation
- Visual Form Builder
Get in Touch
Have a question or ready to get started? Share your details and our team will get back to you with the right solution for your business.
Contact center solutions in Pakistan
Vision Telecom’s contact center solutions help you deliver a great customer experience across inbound and outbound channels. From IP PBX and call routing to reporting, we provide the tools and connectivity to run an efficient, professional contact center — backed by our reliable network.
What’s included
- Inbound and outbound calling capabilities.
- IP PBX, intelligent routing and queueing.
- Reporting and email integration for visibility.
- Reliable connectivity and 24x7x365 support.
Deliver a better customer experience. Talk to us about contact center solutions.
Platform capabilities
Our contact center solutions use Intellicon contact center software, combined with Vision Telecom connectivity.
| Capability | What it gives you |
|---|---|
| Omni-channel | Handle customer conversations across channels in one place |
| Real-time dashboard | Live view of queues, agents and performance |
| CTI and third-party integration | Connect calls to your CRM and business systems |
| Drag-and-drop IVR builder | Design call menus without coding |
| Help desk automation | Automate routine tickets and follow-ups |
| Visual form builder | Build agent forms and scripts |
| Calling | Inbound and outbound, with IP PBX, intelligent routing and queueing |
| Reporting | Reports and email integration for visibility |
How we set up your contact center
- Discovery — channels, team size and workflows.
- Design — IVR, queues, routing and integrations.
- Connectivity — voice lines and data links from Vision Telecom.
- Configuration and training — dashboards, forms and agent onboarding.
- Go-live and support — 24x7x365.
More questions about this service
Can it connect to our CRM?
Yes — CTI and third-party integration link calls with your business systems.
Does it support outbound campaigns?
Yes — both inbound and outbound calling are supported.
Can supervisors see live performance?
Yes — the real-time dashboard shows queues and agent activity.
Related services
- SIP Trunk — lines for your agents
- Toll-Free Number — free calls for customers
- UAN — one number for all enquiries
- Voice Broadcasting — outbound campaigns